Oracle Customer Hub Rel 15 (D86626)


Course Overview

In this course students learn commonly used techniques to insert and maintain master data. Data management is completed using the interactive UCM interface and web services. Student get hands-on experience performing both initial batch and continuing incremental data loads into Siebel UCM, matching, cleansing, and monitoring master account and contact data. The interactive user interface uses Siebel Open UI.

Learn to:
  • Use List Import to import data directly into UCM
  • Configure Survivorship Rules
  • Manually resolve suspect matches
  • Import large volumes of data using EIM
  • Publish master data to external subscribers
Benefits To You

Get hands-on experience with the technologies and techniques for administering master account and contact data. With this knowledge you can create solutions to maintain the integrity of and increase the value of your data.

Who should attend

  • Application Developers
  • System Analysts
  • System Administrator
  • Business Analysts
  • Sales Consultants
  • Data Warehouse Analyst
  • Functional Implementer
  • SOA Architect

Course Objectives

  • Use web services to integrate external applications with Siebel UCM
  • Perform initial data loads into Siebel UCM
  • Configure and perform incremental data loads using UCM List Import
  • Cleanse and match customer data using Oracle Enterprise Data Quality Application Server
  • Cleanse and match customer data using Oracle Enterprise Data Quality Address Verification
  • Configure survivorship rules
  • Configure survivorship rules
  • Resolve suspect matches in customer data
  • Publish master data to external subscribers

Course Content

Creating Contacts in UCM
  • Navigating UCM
  • Selecting duplicate records
  • Entering non-duplicate records
Registering an External System
  • Assigning privilege to external systems
  • Examining source data and history tables
Enterprise Integration Manager
  • Populating an EIM Table
  • Transferring Records from the SDH tables to the UCM Tables
Importing Contact Records
  • Correcting Incomplete Transactions
Examining Cleansing and DeDuplication Parameters
Using Survivorship
  • Examining Survivorship Behavior
  • Creating a Custom Survivorship Rule
Resolving Suspect Matches
Web Services
  • Examining UCM Web Services
  • Using UCM Web Services
Using Publish and Subscribe Functionality

Prices & Delivery methods

Online Training

2 days

Classroom Training

2 days

Currently there are no training dates scheduled for this course.