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Microsoft Dynamics 365 Field Service (MB-240T00)

 

Course Overview

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Who should attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Course Objectives

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Course Content

  • Configure Field Service
  • Resource Scheduling Configuration
  • Defining and Configuring Bookable Resources
  • Configure Incidents
  • Inventory and Work Order Management
  • Field Service Agreements
  • Inventory and Purchasing
  • Field Service Mobile
  • Universal Resource Scheduling
  • Managing Scheduling Options
  • Customizing the Schedule Board
  • Advanced Scheduling Options
Online Training

Duration 3 days

Classroom Training

Duration 3 days

Schedule

English
Time zone EET
Nov 30-Dec 2, 2020 Online Training Time zone: EET
1 hour difference
Nov 2-4, 2020 Online Training Time zone: CET
Feb 7-9, 2021 Online Training This is an English language FLEX course.
Time zone: UTC+3
May 25-27, 2021 Online Training This is an English language FLEX course.
Time zone: BST
Aug 15-17, 2021 Online Training This is an English language FLEX course.
Time zone: UTC+3
2 hours difference
Dec 2-4, 2020 Online Training Time zone: GMT
Jan 12-14, 2021 Online Training This is an English language FLEX course.
Time zone: GMT
Feb 7-9, 2021 Online Training This is an English language FLEX course.
Time zone: UTC+4
Mar 9-11, 2021 Online Training This is an English language FLEX course.
Time zone: GMT
Mar 15-17, 2021 Online Training This is an English language FLEX course.
Time zone: GMT
Aug 15-17, 2021 Online Training This is an English language FLEX course.
Time zone: UTC+4
6 hours difference
Oct 20-22, 2020 Online Training Time zone: EDT
Oct 20-22, 2020 Online Training Time zone: EDT
10 hours difference
Dec 8-10, 2020 Online Training Time zone: PST
Dec 8-10, 2020 Online Training Time zone: PST
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Africa
Egypt
Dec 13-15, 2020 Cairo Course language: English
Mar 21-23, 2021 Cairo Course language: English
Jun 13-15, 2021 Cairo Course language: English
Sep 5-7, 2021 Cairo Course language: English
Nov 28-30, 2021 Cairo Course language: English
Middle East
Qatar
Dec 13-15, 2020 Doha Course language: English
Aug 15-17, 2021 Doha This is an English language FLEX course.
Time zone: UTC+3
Saudi Arabia
Feb 7-9, 2021 Riyadh This is an English language FLEX course.
Time zone: UTC+3
United Arab Emirates
Dec 13-15, 2020 Dubai Course language: English
Feb 7-9, 2021 Dubai This is an English language FLEX course.
Time zone: UTC+4
Aug 15-17, 2021 Dubai This is an English language FLEX course.
Time zone: UTC+4
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).