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Microsoft Dynamics 365 Field Service (MB-240T00)

 

Course Overview

Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.

Who should attend

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Certifications

Course Objectives

After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Course Content

  • Configure Field Service
  • Resource Scheduling Configuration
  • Defining and Configuring Bookable Resources
  • Configure Incidents
  • Inventory and Work Order Management
  • Field Service Agreements
  • Inventory and Purchasing
  • Field Service Mobile
  • Universal Resource Scheduling
  • Managing Scheduling Options
  • Customizing the Schedule Board
  • Advanced Scheduling Options
Online Training

Duration 3 days

Classroom Training

Duration 3 days

Schedule

English
Time zone Eastern European Time (EET)
Online Training Time zone: Eastern European Time (EET)
1 hour difference
Online Training This is a FLEX course.
Time zone: UTC+3
Online Training Time zone: British Summer Time (BST)
Online Training Time zone: Eastern European Summer Time (EEST)
2 hours difference
Online Training This is a FLEX course.
Time zone: Gulf Standard Time (GST)
Online Training This is a FLEX course.
Time zone: Greenwich Mean Time (GMT)
7 hours difference
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Central Daylight Time (CDT)
Online Training Time zone: Eastern Standard Time (EST)
Online Training Time zone: Eastern Standard Time (EST)
Instructor-led Online Training:   This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).
Africa
Egypt
Cairo Course language: English
Cairo Course language: English
Middle East
Qatar
Doha This is a FLEX course in English language.
Time zone: UTC+3
United Arab Emirates
Dubai This is a FLEX course in English language.
Time zone: Gulf Standard Time (GST)
This is a FLEX course, which is delivered both virtually and in the classroom. All FLEX courses are also Instructor-led Online Trainings (ILO).