Who should attend
- Technical consultants
- Developers
Prerequisites
- OracleAS 10g R3: Oracle ADF for Forms/4GL Developers
Course Objectives
- Customize the Self-Service business logic
- Customize the Self-Service look-and-feel
- Prepare a Siebel Self-Service development environment
- Describe the Siebel Self-Service architecture
- Navigate and use the Self-Service applications
Product Description
- Introducing Siebel Self-Service
- Siebel Self-Service: E-Commerce
- Siebel Self-Service E-Commerce functionality
- Siebel Self-Service: E-Support
- Siebel Self-Service E-Support functionality
- Siebel Self-Service Architecture
- Required architecture components
- Optional architecture components
- Deploying Siebel Self-Service
- Required installation and configuration tasks
- Self-Service Administration: Data
- Make products available in E-Commerce
- Make solutions available in E-Support
- Modify the shipping rate calculator
- Add branch locations
- Administering Siebel Self-Service Sites
- Create a Siebel Self-Service site
- Preparing a Self-Service Development Environment
- Extract the Enterprise Archive file
- Load the file into JDeveloper
- Test the development environment
- Redeploy the customized application to an application server
- Customizing the Self-Service UI: Look-and-Feel
- Customize Self-Service skins
- Create page and image templates
- Create message translations
- Customizing Self-Service pages
- Describe the Siebel Self-Service Page Layout
- Modify an existing page
- Create a new page
- Customizing Self-Service Menus
- Describe how Siebel Self-Service implements its menu model
- Add or customize menu items
- Customizing Page Template Mappings
- Use the site administration screen to modify page landing sites
- Customizing Page Flow
- Add or modify ADF navigation items such as buttons or links
- Customizing Process Trains
- Modify existing process trains
- Create new process trains
- Security and Visibility
- Use SSL to secure Self-Service pages
- Manage page visibility using user responsibilities
- Manage page and menu visibility using visibility conditions
- Using Siebel CRM Data
- Use existing Siebel CRM data
- Add additional Siebel CRM fields to Siebel Self-Service
- Customize the Product Configurator
- Logging and Diagnostics
- Enable logging for the Siebel Enterprise
- Enable logging for Siebel Self-Service
- Identify some of the diagnostic tools available for Siebel Self-Service