Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course)
Prerequisites
- Familiarity with communications infrastructure applications
- Siebel 8.1.x Technical Foundations
Course Objectives
- Describe Siebel Chat and Voice communications features and operations
- Describe the components of the Siebel Chat and CTI architecture
- Define key Siebel Communications Server terms
- Describe role of the Siebel CTI Virtual driver
- Integrate Siebel Chat and voice with Contact Center Anywhere (CCA)
- Configure Siebel Chat
Product Description
- Introducing Siebel Chat and Siebel CTI
- Siebel Communication Solutions
- Oracle Contact Center Anywhere
- Communication Features in Siebel Applications: Voice and Chat
- Siebel Chat and CTI Architecture
- CCA and the Siebel Web architecture
- Siebel Communications Server
- Communications Profiles and Drivers
- The Siebel Virtual CTI driver
- Integrating Siebel Chat and Voice
- Chat and Voice Integration Overview
- Planning a CCA-Siebel Integration
- Installing and configuring CCA for chat and voice
- Installing and configuring Siebel CRM for chat and voice
- Configuring Siebel Chat
