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VMware Workspace ONE: Unified Endpoint Management Bootcamp (WS1UEMBC19)


Course Overview

This five-day course is comprised of the three-day VMware Workspace One: Skills for Unified Endpoint Management course and the two-day VMware Workspace ONE: Unified Endpoint Management Troubleshooting course. You will configure and secure unified endpoint activation, registration, and resource integrations and learn how to integrate industry-recognized enterprise technologies with the VMware Workspace ONE® UEM (Unified Endpoint Management) console. Through a combination of hands-on labs, simulations, and interactive lectures, you also learn how to configure and manage the endpoint lifecycle. You will also learn to investigate, analyze, and determine issues that might occur with all the different components of the VMware Workspace ONE® UEM (Unified Endpoint Management) platform.

Troubleshooting is the backbone of service maintenance and management. Understanding how to effectively troubleshoot product issues enables administrators to understand how product services communicate and function—in turn optimizing service and software health management.

Product Alignment

  • Workspace ONE
  • Workspace ONE UEM
  • VMware Identity Manager™
  • VMware Workspace ONE® Boxer
  • VMware Workspace ONE® Content

Who should attend

Workspace ONE administrators, experienced mobility and identity administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants


This course has no prerequisites.

Course Objectives

By the end of the course, you should be able to meet the following objectives:

  • Identify and describe major components of the Workspace ONE solution
  • Identify and describe the Workspace ONE UEM enterprise and productivity integration components
  • Navigate the Workspace ONE UEM console
  • Examine integrated components
  • Explain integration of Workspace ONE UEM with directory services
  • Create and explain environment group structures
  • Outline enrollment and endpoint management methods for each endpoint platform
  • Configure requirements for Workspace ONE UEM registration and endpoint enrollment
  • Enroll and manage mobile devices and endpoints with the VMware Workspace ONE Intelligence Hub application
  • Provision and secure applications
  • Enable the unified application catalog
  • Create and implement profiles and compliance policies
  • Explain and issue device commands
  • Manage email configurations
  • Integrate with content resources and provision access
  • Explain and analyze reporting and auditing
  • Leverage VMware Workspace ONE® Intelligence™ for advanced reporting and automation
  • Apply general troubleshooting techniques
  • Implement unified endpoint management with Workspace ONE
  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Describe when and why to use logs for troubleshooting
  • Outline the best practices for Workspace ONE UEM console issue troubleshooting
  • Outline the steps of collecting Workspace ONE UEM Device Services logs
  • Summarize the process flow of VMware AirWatch® Cloud Connector™
  • Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
  • Understand the various methods for logging and troubleshooting supported device endpoints
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Troubleshoot VMware AirWatch® Secure Email Gateway™ or PowerShell related issues
  • Summarize the best practices of Application Management issue troubleshooting
  • Summarize the best practices of Content Management issue troubleshooting

Course Content

  • Course Overview
  • Introduction to Workspace ONE Unified Endpoint Management
  • Workspace ONE UEM Console
  • Workspace ONE UEM Architecture
  • Mobile Endpoint Enrollment and Management
  • Windows 10 Onboarding
  • Securing and Configuring Endpoints
  • Application Access and Security
  • Content and Resources Implementation
  • Workspace ONE Intelligence and UEM Reporting
  • Fundamentals of Workspace ONE UEM Troubleshooting
  • Workspace ONE UEM Console Troubleshooting
  • Workspace ONE UEM Enterprise Integration Troubleshooting
  • Workspace ONE UEM Endpoint Troubleshooting
  • Workspace ONE UEM Email Troubleshooting
  • Workspace ONE UEM Application Troubleshooting
  • Workspace ONE UEM Content Troubleshooting
Classroom Training

Duration 5 days

Online Training

Duration 5 days

Click on town name to book Schedule
Middle East
United Arab Emirates
08/12/2019 - 12/12/2019 Dubai Course language: English
21/06/2020 - 25/06/2020 Dubai Course language: English
21/10/2019 - 25/10/2019 Hamburg
18/11/2019 - 22/11/2019 Munich
16/12/2019 - 20/12/2019 Schwalbach
04/11/2019 - 08/11/2019 Copenhagen Course language: English
07/10/2019 - 11/10/2019 Paris
09/12/2019 - 13/12/2019 Paris
17/02/2020 - 21/02/2020 Paris
27/01/2020 - 31/01/2020 Milan Course language: English
18/11/2019 - 22/11/2019 Nieuwegein Course language: English
23/03/2020 - 27/03/2020 Nieuwegein Course language: English
02/12/2019 - 06/12/2019 Oslo Course language: English
09/03/2020 - 13/03/2020 Oslo Course language: English
09/12/2019 - 13/12/2019 Warsaw Course language: English
16/03/2020 - 20/03/2020 Warsaw Course language: English
14/10/2019 - 18/10/2019 Madrid
21/10/2019 - 25/10/2019 Kista Course language: English
07/10/2019 - 11/10/2019 Zurich
United Kingdom
21/10/2019 - 25/10/2019 Milton Keynes
02/12/2019 - 06/12/2019 Online Training Time zone: Europe/London Course language: English
20/01/2020 - 24/01/2020 Online Training Time zone: Europe/London Course language: English
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