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Office 365 Administration and Troubleshooting (10997)


Course Overview

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Who should attend

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.


Before attending this course, students must have:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
  • An understanding of the following concepts as they relate to Office 365:
    • Understanding of Microsoft cloud services.
    • Understanding of the Office 365 platform.

Course Objectives

After completing this course, students will be able to:

  • Describe Office 365 services.
  • Administer Office 365 by using the graphical environment and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Exchange Online.
  • Administer and troubleshoot Skype for Business Online and Microsoft Teams.
  • Administer and troubleshoot SharePoint Online.
  • Plan and deploy Microsoft Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365

Course Content

  • Office 365 services overview
  • Office 365 administration, tools, and techniques
  • Administering and troubleshooting directory synchronization and directory objects
  • Administering and troubleshooting Exchange Online
  • Administering and troubleshooting Skype for Business Online and Teams
  • Administering and troubleshooting SharePoint Online
  • Planning and deploying Office 365 ProPlus
  • Administering and troubleshooting compliance and security in Office 365
Classroom Training

Duration 3 days

Click on town name to book Schedule
23/08/2020 ― 25/08/2020 Cairo Course language: English

Fast Lane Flex™ Classroom If you can't find a suitable date, don't forget to check our world-wide FLEX™ training schedule.

Middle East
United Arab Emirates
15/03/2020 ― 17/03/2020 Dubai Course language: English This course is being delivered by iTLS.
20/09/2020 ― 22/09/2020 Dubai Course language: English This course is being delivered by iTLS.
08/06/2020 ― 10/06/2020 Frankfurt
31/08/2020 ― 02/09/2020 Münster
30/11/2020 ― 02/12/2020 Hamburg
30/03/2020 ― 01/04/2020 Milan
08/06/2020 ― 10/06/2020 Rome
27/07/2020 ― 29/07/2020 Milan
05/10/2020 ― 07/10/2020 Rome
23/11/2020 ― 25/11/2020 Milan
United Kingdom
26/02/2020 ― 28/02/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
02/03/2020 ― 04/03/2020 Newcastle
09/03/2020 ― 11/03/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
guaranteed date!
18/03/2020 ― 20/03/2020 London (Int Hse)
18/03/2020 ― 20/03/2020 FLEX training This is an English language FLEX course.
Time zone: Europe/London
18/03/2020 ― 20/03/2020 London (Int Hse)
23/03/2020 ― 25/03/2020 Newcastle
25/03/2020 ― 27/03/2020 Leeds
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This is a FLEX course, which is delivered both virtually and in the classroom.