Supporting and Troubleshooting Windows 10 (10982)

Course Description Schedule Course Outline

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
E-Learning MOC on Demand
Modality: P
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14/07/2019 - 18/07/2019 Cairo Course language: English
Middle East
14/07/2019 - 18/07/2019 Doha Course language: English
United Arab Emirates
14/07/2019 - 18/07/2019 Dubai Course language: English This course is being delivered by iTLS.
06/05/2019 - 10/05/2019 Stuttgart guaranteed date!
20/05/2019 - 24/05/2019 Düsseldorf
11/06/2019 - 14/06/2019 Munich 4 days
01/07/2019 - 05/07/2019 Frankfurt
15/07/2019 - 19/07/2019 Münster
29/07/2019 - 02/08/2019 Berlin
12/08/2019 - 16/08/2019 Hamburg
26/08/2019 - 30/08/2019 Stuttgart
13/05/2019 - 17/05/2019 Paris
24/06/2019 - 28/06/2019 Paris
24/06/2019 - 28/06/2019 Aix-en-Provence
24/06/2019 - 28/06/2019 Toulouse
24/06/2019 - 28/06/2019 Bordeaux
24/06/2019 - 28/06/2019 Lille
24/06/2019 - 28/06/2019 Strasbourg
01/07/2019 - 05/07/2019 Lyon
13/05/2019 - 17/05/2019 Milan
24/06/2019 - 28/06/2019 Rome
16/09/2019 - 20/09/2019 Milan
18/11/2019 - 22/11/2019 Rome
09/12/2019 - 13/12/2019 Milan
15/07/2019 - 19/07/2019 Zurich
23/09/2019 - 27/09/2019 Zurich
United Kingdom
29/04/2019 - 03/05/2019 Exeter
29/04/2019 - 03/05/2019 Leeds
29/04/2019 - 03/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
29/04/2019 - 03/05/2019 Birmingham
29/04/2019 - 03/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
10/05/2019 - 14/05/2019 London 3 days
13/05/2019 - 17/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
13/05/2019 - 17/05/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
Latin America
26/08/2019 - 30/08/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
23/09/2019 - 27/09/2019 Online Training Time zone: America/Santiago Course language: Spanish
16/12/2019 - 20/12/2019 Online Training Time zone: America/Bogota Course language: Spanish
26/08/2019 - 30/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
24/06/2019 - 28/06/2019 Online Training Time zone: America/Lima Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
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This is a FLEX course, which is delivered both virtually and in the classroom.