Supporting and Troubleshooting Windows 10 (10982)

Course Description Schedule Course Outline

Course Overview

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10


Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2016 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses Implementing and Managing Windows 10 (20697-1) and Deploying and Managing Windows 10 using Enterprise Services (20697-2).

Course Objectives

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Content

  • Implementing a Troubleshooting Methodology
  • Troubleshooting Startup Issues
  • Troubleshooting Hardware and Device Drivers
  • Troubleshooting Remote Computers
  • Resolving Issues with Network Connectivity
  • Troubleshooting Group Policy
  • Troubleshooting User Settings
  • Troubleshooting Remote Connectivity
  • Troubleshooting Resource Access within a Domain
  • Troubleshooting Resource Access for Clients That Are Not Domain Members
  • Troubleshooting Applications
  • Maintaining Windows 10
  • Recovering Data and Operating Systems
Classroom Training

Duration 5 days

E-Learning MOC on Demand

Duration 90 days

Buy E-Learning
Click on town name to book Schedule
12/08/2019 - 16/08/2019 Hamburg
26/08/2019 - 30/08/2019 Stuttgart
09/09/2019 - 13/09/2019 Düsseldorf
14/10/2019 - 18/10/2019 Hamburg
04/11/2019 - 08/11/2019 Berlin guaranteed date!
18/11/2019 - 22/11/2019 Münster
02/12/2019 - 06/12/2019 Frankfurt
30/09/2019 - 04/10/2019 Paris
30/09/2019 - 04/10/2019 Lyon
21/10/2019 - 25/10/2019 Bordeaux
04/11/2019 - 08/11/2019 Toulouse
04/11/2019 - 08/11/2019 Lille
18/11/2019 - 22/11/2019 Paris
18/11/2019 - 22/11/2019 Strasbourg
25/11/2019 - 29/11/2019 Nantes
16/09/2019 - 20/09/2019 Milan
18/11/2019 - 22/11/2019 FLEX training This is an Italian language FLEX course.
Time zone: Europe/Rome
09/12/2019 - 13/12/2019 Milan
23/09/2019 - 27/09/2019 Zurich
United Kingdom
22/07/2019 - 26/07/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
22/07/2019 - 26/07/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
29/07/2019 - 02/08/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
12/08/2019 - 16/08/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
19/08/2019 - 23/08/2019 Birmingham
19/08/2019 - 23/08/2019 FLEX training This is an English language FLEX course.
Time zone: Europe/London
02/09/2019 - 06/09/2019 Exeter
02/09/2019 - 06/09/2019 Leeds
North America
United States
12/08/2019 - 16/08/2019 Online Training Time zone: US/Pacific Course language: English
19/08/2019 - 23/08/2019 Online Training Time zone: US/Central Course language: English
Latin America
26/08/2019 - 30/08/2019 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
23/09/2019 - 27/09/2019 Online Training Time zone: America/Santiago Course language: Spanish
16/12/2019 - 20/12/2019 Online Training Time zone: America/Bogota Course language: Spanish
26/08/2019 - 30/08/2019 Online Training Time zone: America/Mexico_City Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.