Supporting and Troubleshooting Windows 10 (10982)

Course Description Schedule Course Outline
 

Who should attend

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Prerequisites

Before attending this course, students must have:

  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server 2012 R2 fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2

Course Objectives

After completing this course, students will be able to:

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues related to hardware devices and device drivers.
  • Troubleshoot Windows 10 PCs remotely.
  • Troubleshoot issues related to network connectivity.
  • Troubleshoot client configuration failures and GPO application issues.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from computers that are domain-joined.
  • Resolve issues related to accessing resources from computers that are not domain-joined.
  • Troubleshoot issues related to application installation and operation.
  • Recover a PC running Windows 10.

Course Content

This course is designed to provide students with the knowledge and skills required to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. These skills include learning how to install and customize Windows 10 operating systems and apps, and configure local and remote network connectivity and storage. Students will also learn how to configure data security, device security, and network security, and maintain, update, and recover Windows 10.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
E-Learning MOC on Demand
Modality: P
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Africa
Egypt
23/12/2018 - 27/12/2018 Cairo Course language: English
Middle East
Qatar
23/09/2018 - 27/09/2018 Doha Course language: English
United Arab Emirates
23/09/2018 - 27/09/2018 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
16/07/2018 - 20/07/2018 Berlin
13/08/2018 - 17/08/2018 Frankfurt
10/09/2018 - 14/09/2018 Hamburg
08/10/2018 - 12/10/2018 Stuttgart guaranteed date!
05/11/2018 - 09/11/2018 Düsseldorf
26/11/2018 - 30/11/2018 Münster
France
02/07/2018 - 06/07/2018 Paris
Italy
02/07/2018 - 06/07/2018 Rome
30/07/2018 - 03/08/2018 Milan guaranteed date!
01/10/2018 - 05/10/2018 Rome
12/11/2018 - 16/11/2018 Milan
Poland
19/11/2018 - 23/11/2018 Warsaw
United Kingdom
25/06/2018 - 29/06/2018 London (Int Hse)
02/07/2018 - 06/07/2018 Leeds
09/07/2018 - 13/07/2018 Newcastle
09/07/2018 - 13/07/2018 London (Int Hse)
09/07/2018 - 13/07/2018 London (Int Hse)
16/07/2018 - 20/07/2018 London (Int Hse)
16/07/2018 - 20/07/2018 Birmingham
16/07/2018 - 20/07/2018 Newcastle
North America
United States
25/06/2018 - 29/06/2018 Online Training Time zone: US/Pacific Course language: English
23/07/2018 - 27/07/2018 Online Training Time zone: US/Central Course language: English
Canada
16/07/2018 - 20/07/2018 Quebec City, QC Course language: French
20/08/2018 - 24/08/2018 Montreal Course language: French
Latin America
Chile
22/10/2018 - 26/10/2018 Online Training Time zone: America/Santiago Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
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This is a FLEX course, which is delivered both virtually and in the classroom.