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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

Dates and Booking
 
Click on town name to book Schedule
Date on request
Location on request
Africa
Egypt
27/10/2019 - 31/10/2019 Cairo Course language: English
Middle East
United Arab Emirates
27/10/2019 - 31/10/2019 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
23/09/2019 - 27/09/2019 Münster
21/10/2019 - 25/10/2019 Berlin
11/11/2019 - 15/11/2019 Frankfurt
25/11/2019 - 29/11/2019 Berlin
09/12/2019 - 13/12/2019 Hamburg
06/01/2020 - 10/01/2020 Düsseldorf
06/01/2020 - 10/01/2020 Münster
27/01/2020 - 31/01/2020 Stuttgart
+ show all dates
Austria
11/11/2019 - 15/11/2019 Vienna (iTLS)
24/02/2020 - 28/02/2020 Vienna (iTLS)
17/08/2020 - 21/08/2020 Vienna (iTLS)
Croatia
02/12/2019 - 06/12/2019 Zagreb Course language: English
France
16/09/2019 - 20/09/2019 Asnières-sur-Seine Cedex
14/10/2019 - 18/10/2019 Paris guaranteed date!
17/02/2020 - 21/02/2020 Paris
22/06/2020 - 26/06/2020 Paris
Hungary
14/10/2019 - 18/10/2019 Budapest Course language: English
Italy
25/11/2019 - 29/11/2019 Rome
Portugal
11/11/2019 - 15/11/2019 Lisbon
Spain
04/11/2019 - 08/11/2019 Madrid
Switzerland
21/10/2019 - 25/10/2019 Zurich
10/02/2020 - 14/02/2020 Zurich
22/06/2020 - 26/06/2020 Zurich
07/09/2020 - 11/09/2020 Zurich
16/11/2020 - 20/11/2020 Zurich
United Kingdom
23/09/2019 - 27/09/2019 London (Int Hse)
16/12/2019 - 20/12/2019 London (Int Hse)
North America
United States
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English
16/09/2019 - 20/09/2019 Online Training Time zone: US/Central Course language: English
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English
04/11/2019 - 08/11/2019 Online Training Time zone: US/Central Course language: English
Latin America
Chile
11/11/2019 - 15/11/2019 Santiago
Colombia
25/11/2019 - 29/11/2019 Bogotá D.C.
Mexico
09/12/2019 - 13/12/2019 Mexico City
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.