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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline Troubleshooting Cisco IP Telephony & Video - Download PDF Download PDF
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
 
Click on town name to book Schedule
Date on request
Location on request
Africa
Egypt
27/01/2019 - 31/01/2019 Cairo Course language: English
05/05/2019 - 09/05/2019 Cairo Course language: English
28/07/2019 - 01/08/2019 Cairo Course language: English
27/10/2019 - 31/10/2019 Cairo Course language: English
Middle East
Qatar
27/01/2019 - 31/01/2019 Doha Course language: English
28/07/2019 - 01/08/2019 Doha Course language: English
United Arab Emirates
27/01/2019 - 31/01/2019 Dubai Course language: English This course is being delivered by iTLS.
28/04/2019 - 02/05/2019 Dubai Course language: English This course is being delivered by iTLS.
28/07/2019 - 01/08/2019 Dubai Course language: English This course is being delivered by iTLS.
27/10/2019 - 31/10/2019 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
21/01/2019 - 25/01/2019 Hamburg
04/02/2019 - 08/02/2019 Munich
11/02/2019 - 15/02/2019 Berlin
25/02/2019 - 01/03/2019 Frankfurt
11/03/2019 - 15/03/2019 Münster
25/03/2019 - 29/03/2019 Berlin
01/04/2019 - 05/04/2019 Düsseldorf
15/04/2019 - 18/04/2019 Hamburg 4 days
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Austria
14/01/2019 - 18/01/2019 Vienna
25/02/2019 - 01/03/2019 Vienna (iTLS)
01/07/2019 - 05/07/2019 Vienna (iTLS)
11/11/2019 - 15/11/2019 Vienna (iTLS)
Bulgaria
13/05/2019 - 17/05/2019 Sofia Course language: English
Croatia
02/12/2019 - 06/12/2019 Zagreb Course language: English
France
18/03/2019 - 22/03/2019 Paris
01/04/2019 - 05/04/2019 Paris
16/09/2019 - 20/09/2019 Paris
Hungary
14/10/2019 - 18/10/2019 Budapest Course language: English
Italy
25/02/2019 - 01/03/2019 Milan
20/05/2019 - 24/05/2019 Rome
26/08/2019 - 30/08/2019 Milan
25/11/2019 - 29/11/2019 Rome
Netherlands
20/05/2019 - 24/05/2019 Utrecht Course language: English
08/07/2019 - 12/07/2019 Utrecht Course language: English
Portugal
04/02/2019 - 08/02/2019 Lisbon
20/05/2019 - 24/05/2019 Lisbon
19/08/2019 - 23/08/2019 Lisbon
11/11/2019 - 15/11/2019 Lisbon
Romania
19/08/2019 - 23/08/2019 Bucharest Course language: English
Slovenia
11/02/2019 - 15/02/2019 Ljubljana Course language: English
Spain
28/01/2019 - 01/02/2019 Madrid
13/05/2019 - 17/05/2019 Madrid
05/08/2019 - 09/08/2019 Madrid
04/11/2019 - 08/11/2019 Madrid
Switzerland
04/02/2019 - 08/02/2019 Zurich
06/05/2019 - 10/05/2019 Zurich
22/07/2019 - 26/07/2019 Zurich
21/10/2019 - 25/10/2019 Zurich
United Kingdom
25/02/2019 - 01/03/2019 London (Int Hse)
01/07/2019 - 05/07/2019 London (Int Hse)
23/09/2019 - 27/09/2019 London (Int Hse)
16/12/2019 - 20/12/2019 London (Int Hse)
Latin America
Argentina
27/05/2019 - 31/05/2019 Online Training
09/09/2019 - 13/09/2019 Online Training
Brazil
03/06/2019 - 07/06/2019 Online Training
19/08/2019 - 23/08/2019 Online Training
04/11/2019 - 08/11/2019 Online Training
Chile
22/07/2019 - 26/07/2019 Online Training
11/11/2019 - 15/11/2019 Online Training
Colombia
25/11/2019 - 29/11/2019 Online Training
Costa Rica
22/04/2019 - 26/04/2019 Online Training
Mexico
10/06/2019 - 14/06/2019 Online Training
09/12/2019 - 13/12/2019 Online Training
Peru
01/04/2019 - 05/04/2019 Online Training Course language: Spanish
02/09/2019 - 06/09/2019 Online Training Course language: Spanish