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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training

Duration 5 days

 
Click on town name to book Schedule
Africa
Egypt
09/02/2020 - 13/02/2020 Cairo Course language: English
10/05/2020 - 14/05/2020 Cairo Course language: English
09/08/2020 - 13/08/2020 Cairo Course language: English
08/11/2020 - 12/11/2020 Cairo Course language: English
Middle East
Qatar
07/06/2020 - 11/06/2020 Doha Course language: English
06/12/2020 - 10/12/2020 Doha Course language: English
United Arab Emirates
01/03/2020 - 05/03/2020 Dubai Course language: English This course is being delivered by iTLS.
07/06/2020 - 11/06/2020 Dubai Course language: English This course is being delivered by iTLS.
13/09/2020 - 17/09/2020 Dubai Course language: English This course is being delivered by iTLS.
06/12/2020 - 10/12/2020 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
09/12/2019 - 13/12/2019 Hamburg
06/01/2020 - 10/01/2020 Düsseldorf
27/01/2020 - 31/01/2020 Stuttgart
10/02/2020 - 14/02/2020 Munich
17/02/2020 - 21/02/2020 Berlin
02/03/2020 - 06/03/2020 Frankfurt
16/03/2020 - 20/03/2020 Münster
30/03/2020 - 03/04/2020 Berlin
Austria
24/02/2020 - 28/02/2020 Vienna (iTLS)
17/08/2020 - 21/08/2020 Vienna (iTLS)
Croatia
02/12/2019 - 06/12/2019 Zagreb Course language: English
France
17/02/2020 - 21/02/2020 Paris
22/06/2020 - 26/06/2020 Paris
Italy
17/02/2020 - 21/02/2020 Milan
16/03/2020 - 20/03/2020 Rome
20/04/2020 - 24/04/2020 Milan
Portugal
04/05/2020 - 08/05/2020 Lisbon
21/09/2020 - 25/09/2020 Lisbon
Spain
20/04/2020 - 24/04/2020 Madrid
14/09/2020 - 18/09/2020 Madrid
Switzerland
10/02/2020 - 14/02/2020 Zurich
22/06/2020 - 26/06/2020 Zurich
07/09/2020 - 11/09/2020 Zurich
16/11/2020 - 20/11/2020 Zurich
Latin America
Mexico
09/12/2019 - 13/12/2019 Mexico City