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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Course Objectives

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manger mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Follow On Courses

Course Content

CTCOLLAB v1.0 is a comprehensive course that enables the learner to troubleshoot Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. This course also teaches troubleshooting methodology, triage, resources, tools and fixes at Cisco Collaboration Solutions – system or solution level. This course also covers troubleshooting Cisco Unified Communications Manager & UCM mobility features, VCS control and Expressway, and issues with call setup, ILS, voice quality and media resources.

CTCOLLAB labs provide the learner a deep practical understanding of how to troubleshoot a multitude of issues with: Gateway and endpoint registration, LDAP integration, On-net single and multisite calling, off-net calling, ILS and GPDR, general mobility issues, device, extension and Cisco Unified Mobility, and Cisco TMS, transcoder, and issues with audio and video conferencing.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
 
Click on town name to book Schedule
Africa
Egypt
18/11/2018 - 22/11/2018 Cairo Course language: English
27/01/2019 - 31/01/2019 Cairo Course language: English
05/05/2019 - 09/05/2019 Cairo Course language: English
28/07/2019 - 01/08/2019 Cairo Course language: English
27/10/2019 - 31/10/2019 Cairo Course language: English
Middle East
Qatar
27/01/2019 - 31/01/2019 Doha Course language: English
28/07/2019 - 01/08/2019 Doha Course language: English
Saudi Arabia
21/10/2018 - 25/10/2018 Riyadh Course language: English
United Arab Emirates
21/10/2018 - 25/10/2018 Dubai Course language: English This course is being delivered by iTLS.
27/01/2019 - 31/01/2019 Dubai Course language: English This course is being delivered by iTLS.
28/04/2019 - 02/05/2019 Dubai Course language: English This course is being delivered by iTLS.
28/07/2019 - 01/08/2019 Dubai Course language: English This course is being delivered by iTLS.
27/10/2019 - 31/10/2019 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
12/11/2018 - 16/11/2018 Hamburg Course language: English
26/11/2018 - 30/11/2018 Berlin
10/12/2018 - 14/12/2018 Stuttgart
21/01/2019 - 25/01/2019 Hamburg
04/02/2019 - 08/02/2019 Munich
11/02/2019 - 15/02/2019 Berlin
25/02/2019 - 01/03/2019 Frankfurt
11/03/2019 - 15/03/2019 Münster
Austria
14/01/2019 - 18/01/2019 Vienna
25/02/2019 - 01/03/2019 Vienna (iTLS)
01/07/2019 - 05/07/2019 Vienna (iTLS)
11/11/2019 - 15/11/2019 Vienna (iTLS)
Bulgaria
13/05/2019 - 17/05/2019 Sofia Course language: English
Croatia
02/12/2019 - 06/12/2019 Zagreb Course language: English
France
01/04/2019 - 05/04/2019 Paris
16/09/2019 - 20/09/2019 Paris
Hungary
14/10/2019 - 18/10/2019 Budapest Course language: English
Italy
12/11/2018 - 16/11/2018 Milan
26/11/2018 - 30/11/2018 Rome
25/02/2019 - 01/03/2019 Milan
20/05/2019 - 24/05/2019 Rome
26/08/2019 - 30/08/2019 Milan
25/11/2019 - 29/11/2019 Rome
Netherlands
20/05/2019 - 24/05/2019 Utrecht Course language: English
08/07/2019 - 12/07/2019 Utrecht Course language: English
Poland
12/11/2018 - 16/11/2018 Warsaw guaranteed date!
Portugal
22/10/2018 - 26/10/2018 Lisbon
04/02/2019 - 08/02/2019 Lisbon
20/05/2019 - 24/05/2019 Lisbon
19/08/2019 - 23/08/2019 Lisbon
11/11/2019 - 15/11/2019 Lisbon
Romania
19/08/2019 - 23/08/2019 Bucharest Course language: English
Slovenia
11/02/2019 - 15/02/2019 Ljubljana Course language: English
Spain
10/12/2018 - 14/12/2018 Madrid
28/01/2019 - 01/02/2019 Madrid
13/05/2019 - 17/05/2019 Madrid
05/08/2019 - 09/08/2019 Madrid
04/11/2019 - 08/11/2019 Madrid
Switzerland
12/11/2018 - 16/11/2018 Zurich
04/02/2019 - 08/02/2019 Zurich
06/05/2019 - 10/05/2019 Zurich
22/07/2019 - 26/07/2019 Zurich
21/10/2019 - 25/10/2019 Zurich
United Kingdom
26/11/2018 - 30/11/2018 London (Int Hse)
Asia Pacific
Australia
12/11/2018 - 16/11/2018 Melbourne
North America
United States
12/11/2018 - 16/11/2018 Online Training Time zone: US/Central Course language: English
12/11/2018 - 16/11/2018 Online Training Time zone: US/Central Course language: English
Canada
12/11/2018 - 16/11/2018 Online Training Time zone: Canada/Central Course language: English
Latin America
Argentina
03/12/2018 - 07/12/2018 Buenos Aires
27/05/2019 - 31/05/2019 Online Training
09/09/2019 - 13/09/2019 Online Training
Brazil
03/06/2019 - 07/06/2019 Online Training
19/08/2019 - 23/08/2019 Online Training
04/11/2019 - 08/11/2019 Online Training
Chile
22/07/2019 - 26/07/2019 Online Training
11/11/2019 - 15/11/2019 Online Training
Colombia
25/11/2019 - 29/11/2019 Online Training
Costa Rica
22/04/2019 - 26/04/2019 Online Training
Mexico
12/11/2018 - 16/11/2018 Mexico City
10/06/2019 - 14/06/2019 Online Training
09/12/2019 - 13/12/2019 Online Training
Peru
01/04/2019 - 05/04/2019 Online Training Course language: Spanish
02/09/2019 - 06/09/2019 Online Training Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.