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Implementing Cisco Collaboration Devices (CICD)

Course Description Schedule Course Outline
 

Who should attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNA Collaboration candidates

Secondary audiences are:

  • Systems engineers

Certifications

This course is part of the following Certifications:

Prerequisites

  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Course Objectives

After successful completion of this course, the you will be able to:

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Follow On Courses

Course Content

CICD v1.0 focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. The course covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

CICD v1.0 introduces Discovery Labs which are learning environments embedded in the lessons that enable students to learn about principles in a more interactive way. The Discovery labs are intended to be performed by the students when they reach them in the course and they replace content from ICOMM. Students can go through discovery labs in multiple ways including instructor-guided labs, self-study labs with the instructor acting as a mentor, instructor demo, or a slide walkthrough.

This course also contains Challenge labs where students test their knowledge gained through lessons. Challenge labs are located in the Lab Guide and include lab scenarios, Job Aids, an Activity Verification section, and an Answer Key Activity Procedure.

Classroom Training
Modality: C

Duration 5 days

Dates and Booking
 
Click on town name to book Schedule
Africa
Egypt
19/08/2018 - 23/08/2018 Cairo Course language: English
Middle East
Qatar
21/10/2018 - 25/10/2018 Doha Course language: English
United Arab Emirates
14/10/2018 - 18/10/2018 Dubai Course language: English This course is being delivered by iTLS.
Europe
Germany
14/05/2018 - 18/05/2018 Berlin
22/05/2018 - 25/05/2018 Frankfurt 4 days
04/06/2018 - 08/06/2018 Düsseldorf
11/06/2018 - 15/06/2018 Munich
25/06/2018 - 29/06/2018 Münster Course language: English
02/07/2018 - 06/07/2018 Stuttgart
16/07/2018 - 20/07/2018 Hamburg
30/07/2018 - 03/08/2018 Berlin
Austria
04/06/2018 - 08/06/2018 Vienna guaranteed date!
08/10/2018 - 12/10/2018 Vienna
21/01/2019 - 25/01/2019 Vienna
France
04/06/2018 - 08/06/2018 Paris
04/06/2018 - 08/06/2018 Lyon
18/06/2018 - 22/06/2018 Toulouse
02/07/2018 - 06/07/2018 Lille
16/07/2018 - 20/07/2018 Rennes
30/07/2018 - 03/08/2018 Paris
06/08/2018 - 10/08/2018 Aix-en-Provence
03/09/2018 - 07/09/2018 Sophia Antipolis
Italy
14/05/2018 - 18/05/2018 Milan guaranteed date!
09/07/2018 - 13/07/2018 Rome
01/10/2018 - 05/10/2018 Milan
22/10/2018 - 26/10/2018 Rome
Netherlands
14/05/2018 - 18/05/2018 Utrecht Course language: English
04/06/2018 - 18/06/2018 Utrecht 3 days Course language: English
Spain
17/09/2018 - 21/09/2018 Madrid
Switzerland
28/05/2018 - 01/06/2018 Zurich
06/08/2018 - 10/08/2018 Zurich
01/10/2018 - 05/10/2018 Zurich
26/11/2018 - 30/11/2018 Zurich
United Kingdom
14/05/2018 - 18/05/2018 London (Int Hse) guaranteed date!
16/07/2018 - 20/07/2018 London (Int Hse)
03/09/2018 - 07/09/2018 London (Int Hse)
01/10/2018 - 05/10/2018 Manchester
19/11/2018 - 23/11/2018 London (Int Hse)
Asia Pacific
Australia
04/06/2018 - 08/06/2018 Melbourne
06/08/2018 - 10/08/2018 Sydney
01/10/2018 - 05/10/2018 Melbourne
26/11/2018 - 30/11/2018 Sydney
North America
United States
30/04/2018 - 04/05/2018 New York
30/04/2018 - 04/05/2018 Online Training Time zone: US/Central Course language: English
14/05/2018 - 18/05/2018 Online Training Time zone: US/Central Course language: English
14/05/2018 - 18/05/2018 Online Training Time zone: US/Mountain Course language: English guaranteed date!
04/06/2018 - 08/06/2018 Online Training Time zone: US/Central Course language: English
18/06/2018 - 22/06/2018 Online Training Time zone: CST6CDT Course language: English
18/06/2018 - 22/06/2018 Denver
18/06/2018 - 22/06/2018 Online Training Time zone: US/Central Course language: English
Latin America
Argentina
14/05/2018 - 18/05/2018 Online Training Time zone: America/Buenos_Aires Course language: Spanish
03/09/2018 - 07/09/2018 Online Training Time zone: America/Buenos_Aires Course language: Spanish
Brazil
25/06/2018 - 29/06/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
10/09/2018 - 14/09/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
26/11/2018 - 30/11/2018 Online Training Time zone: America/Sao_Paulo Course language: Portuguese
Chile
09/07/2018 - 13/07/2018 Online Training Time zone: America/Santiago Course language: Spanish
12/11/2018 - 16/11/2018 Online Training Time zone: America/Santiago Course language: Spanish
Colombia
09/07/2018 - 13/07/2018 Online Training Time zone: America/Bogota Course language: Spanish
01/10/2018 - 05/10/2018 Online Training Time zone: America/Bogota Course language: Spanish
Mexico
04/06/2018 - 08/06/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
03/09/2018 - 07/09/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
10/12/2018 - 14/12/2018 Online Training Time zone: America/Mexico_City Course language: Spanish
Peru
18/06/2018 - 22/06/2018 Lima Course language: Spanish
06/08/2018 - 10/08/2018 Online Training Time zone: America/Lima Course language: Spanish
12/11/2018 - 16/11/2018 Online Training Time zone: America/Lima Course language: Spanish
Fast Lane will carry out all guaranteed training regardless of the number of attendees, exempt from force majeure or other unexpected events, like e.g. accidents or illness of the trainer, which prevent the course from being conducted.
This computer icon in the schedule indicates that this date/time will be conducted as Instructor-Led Online Training.
This is a FLEX course, which is delivered both virtually and in the classroom.