VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V21.x] (WS1DMUEMT21) - Outline

Detailed Course Outline

Course Introduction
  • Introductions and course logistics
  • Course objectives
Platform Architecture
  • Summarize the features and functionality of Workspace ONE Unified Endpoint Management (UEM)
  • Outline the benefits of leveraging the Workspace ONE UEM
  • Recognize the core and productivity components that make up the Workspace ONE UEM platform
Administration
  • Explain the features and functions of Workspace ONE Hub Services
  • Summarize hierarchical management structure
  • Navigate and customize the Workspace ONE UEM Console
  • Outline account options and permissions
Enterprise Integrations
  • Outline the process and needs to integrate with directory services
  • Explain certificate authentication and practical implementation with Workspace ONE
  • Explain the benefits of integrating an Email SMTP service into the Workspace ONE UEM Console
Onboarding
  • Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
  • Outline the steps for setting up Autodiscovery in the Workspace ONE UEM console
  • Enroll an endpoint via the Workspace ONE Intelligent Hub app
  • Summarize platform onboarding options
Managing Endpoints
  • Explain the differences between device and user profiles
  • Describe policy management options for Windows 10 and macOS
Alternative Management Methods
  • Describe the function and benefits of using
  • Configure product provisioning in the Workspace ONE UEM console
  • Understand the benefits of deploying a Workspace ONE Launcher configuration to Android devices
Applications
  • Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
  • Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
  • Describe the benefits of using Apple Business Manager Content integration
  • Describe the benefits of using server to client software distribution
  • List the functions and benefits of the Workspace ONE Software Development Kit (SDK)
Device Email
  • Outline email clients supported by Workspace ONE UEM
  • Configure an EAS profile in the Workspace ONE UEM console
  • Configure Workspace ONE Boxer settings
  • Summarize the available email infrastructure integration models and describe their workflows
Content Sharing
  • Describe the benefits of using Content Gateway and the Content Gateway workflows
  • Describe the benefits of integrating content repositories with Workspace ONE UEM
  • Configure a repository in the Workspace ONE UEM console
Maintenance
  • Identify console tools that support maintenance
  • Analyze how to implement compliance policies can protect environmental security
  • Outline features and functions enabled by Workspace ONE Assist
Intelligence and Automation
  • Outline the functionality enabled by Workspace ONE Intelligence
  • Summarize and deploy automation
  • Describe the functions and benefits of using compliance policies
  • Explain the use-case for Freestyle Orchestrator and understand Freestyle Workflows
  • Outline the capabilities of sensors and scrips and the step for creating them
Workspace ONE Access
  • Summarize the benefits of Workspace ONE Access
  • Outline the core features and functions enabled by Workspace ONE Access
  • Navigate the Workspace ONE Access Console
  • Explain the functions of Directory Integration with Workspace ONE Access
  • Explain the various types of authentication protocols enabled by Workspace ONE Access
Integrating UEM and Access
  • Explain the rationale for integrating UEM and Access
  • Outline process of connecting UEM and Access
  • Examine workflow of integrations
  • Summarize the key features of an integrated solution
Productivity Integration
  • Identify the functions enabled by the UAG
  • Outline the purpose of the SEG Edge Service
  • Explain the features enabled by the VMware Tunnel Edge Service
  • Summarize the capabilities enabled by the Content Gateway Edge Service
SAML 2.0 Authentication
  • Outline authentication methods supported by Workspace ONE Access
  • Summarize the main properties of SAML protocol
  • Summarize the SAML authentication workflow
  • Explain application SSO authentication workflow with SAML
Mobile Single-Sign On
  • Describe the concept of Mobile SSO (single sign-on)
  • Outline mobile SSO workflows
Fundamentals of Troubleshooting UEM
  • Outline software troubleshooting logic and support methods
  • Explain how knowing the core components process flows can help troubleshoot product issues
  • Explain how knowing the integrated components process flows can help troubleshoot product issues
  • Identify different Workspace ONE UEM log files
UEM Console Troubleshooting
  • Outline the best practices for UEM console issue troubleshooting
  • Identify common group management and assignment-related issues
  • Outline common UEM console system setting and roles issues
  • Understand how analytic events can be used to identity platform errors
  • Summarize the steps of collecting and analyzing Workspace ONE UEM console logs
Integration Troubleshooting
  • Outline the common enterprise integrations in Workspace ONE UEM
  • Outline the common troubleshooting techniques for the AirWatch Cloud Connector
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain Workspace ONE Access Integration and Workspace ONE Intelligent Hub Troubleshooting Techniques
Endpoint Troubleshooting
  • Compare the endpoint connection topology in Workspace ONE UEM
  • Outline useful tools and resources for endpoints troubleshooting
  • Summarize the best practices for device enrollment troubleshooting
  • Explain device connectivity troubleshooting techniques
  • Understand how to identify and resolve profile-related issues
  • Identify common compliance policy issues and potential root causes
Application Troubleshooting
  • Understand differently types of applications and troubleshooting scoping questions
  • Review application management configurations
  • Summarize the general tools and resources for application troubleshooting
  • Describe the general logic of troubleshooting public applications
  • Understand Internal application issues and potential causes.
  • Explain purchased application troubleshooting techniques
UAG And Edge Service Troubleshooting
  • Review UAG architecture and edge service workflows
  • Understand UAG general configurations
  • Explain how to utilize UAG-related troubleshooting tools and recourses
  • Identify and resolve common Content Gateway on UAG issues
  • Summarize VMware Tunnel on UAG troubleshooting techniques
Additional Troubleshooting Tools
  • Describe how Self-service Portal help administrators and empower end-users to solve issues
  • Understand how Workspace ONE Assist can help endpoints troubleshooting