Cloud Services Management (CSM) – Outline

Detailed Course Outline

Cloud Services Lifecycle and Management

Planning and Design Considerations
  • Define goals and scope
  • Perform assessment
  • Design cloud services
  • Communicate
  • Deliverables
Lifecycle and Management Considerations
  • Service Lifecycle Overview
  • Waterfall and Agile Methodologies
  • Cloud Services Lifecycle Phases
Financial Planning

Workforce Transformation for Cloud Services

Modern cloud approaches
  • Traditional cloud approach
  • Modern cloud approach
Cultural transformation
  • Mindset and Leadership
  • Align IT with Business Objectives
  • Cross-functional and collaborative teams
  • Flexible workstyles and modern tools
  • New cloud roles and responsibilities
  • How to develop new cloud roles
Governance planning
  • The need for governance
  • Goals of governance
  • Cloud governance
  • Impact of service and deployment models
Risk management for cloud services
  • Risk management framework
  • Choosing a cloud service provider
  • Cloud compliance standards
Security for cloud services

Multi-Cloud Strategy for Cloud Services

Introduction to multi-cloud strategy
  • Hybrid cloud vs. multi-cloud
  • Benefits of multi-cloud
  • Multi-cloud use cases
Multi-cloud considerations and best practices
  • Integration
  • Workload mobility
  • Interoperability
  • Portability
  • Selecting a service provider
  • Service brokerages
  • Security
  • Multi-cloud management
  • Cloud Services Operating Model
Traditional IT versus Digital IT
  • Public cloud provider experience
  • Build like a public cloud provider
  • Define goals and scope
Agile
DevOps
CI/CD
Product Development
Infrastructure as Code
Value Stream Mapping
  • Benefits
  • Process Overview

Cloud-Native Application Development

Identifying applications for modernization
Application modernization options
  • Rehost
  • Refactor
  • Replatform
Cloud-native approach
  • Monolithic architectures vs. microservices
  • DevOps
  • CI/CD
  • Version control system
  • DevSecOps
  • 12-factor app methodology
  • Microservices
  • Containers

Business Resiliency for Cloud Services

Business Resiliency Overview
  • Why resiliency matters
  • Evolution of Business Resiliency
  • Resiliency maturity
Business Resiliency Capabilities and Considerations
  • Resiliency maturity
  • Disaster Recovery
  • Cloud-based Backup
  • Data Security
  • Artificial Intelligence for IT Operations (AIOps)