Siebel 8.1.x Business Analyst (Self-Study Course)
Who should attend
- Business analysts
- Project managers
Course Objectives
- Use common Siebel Call Center features
- Describe common Siebel integration techniques
- Describe global deployment options
- List the components of the Siebel Web architecture
- Control access to views and customer data in a Siebel application
- Create a company structure
- Use Siebel Tools to examine object definitions
- Describe how business and UI layer objects can be modified to meet user requirements
- Describe Siebel automation options
- Navigate and work with data in Siebel applications
- Use common Siebel business entities
- Use common Siebel Sales features
Product Description
- Using Siebel CRM
- Introducing Siebel CRM Applications
- Navigating
- Working with Data in the Siebel User Interface
- Common Siebel Business Entities
- Representing customers with Accounts and Contacts
- Describing tasks with Activities
- Defining sales-related objects with Opportunities and Quotes
- Resolving customer issues with Service Requests
- Using Siebel business entities to implement business practices
- Siebel Application Features
- Siebel Sales scenario: Opportunity Management
- Siebel Sales scenario: Forecasting
- Remote, TAS, Sales Methodologies
- Siebel Call Center: service scenario
- Email Response, SmartScript, Hoteling, and Multi-Tenancy
- Other Siebel Features
- iHelp
- Inbox
- Reports
- Audit Trail
- Search
- Administration
- Technical Topics
- Architecture
- Security
- Access Control
- Siebel Tools
- Data Model
- Workflow
- Assignment Manager
- Task UI
- Deployment Considerations
- Global Deployment
- Integration Options
